Bride FAQs

 

What kind of items does Ballantyne Brides accept? 

We accept designer overstock, new, gently used designer wedding gowns (4 years old or newer). And accessories such as veils, hairpieces, tiaras, petticoats, and modern/vintage jewelry.


How do you care for your gowns at Ballantyne Brides?

We understand that the items you consign are special and we take every care possible to make sure they stay in the same condition as they came to us. Under our care we keep the gowns in protective clear garment bags, help our brides in and out of the gowns, and ask that they do not wear base make-up or lipstick when trying on the gowns. However, Ballantyne Brides, along with anyone they work with, is not responsible for any loss or damage that may occur.


If I purchase a dress from Ballantyne Brides, how will I feel comfortable that it will fit?

Every dress, even ones ordered for you, will need to be altered.   Almost 75% of our gowns can be altered to fit ANYONE.  We have a seamstress who will meet with you by appointment.  You can choose to have it altered with us or you can buy the dress and have it altered on your own.


Can I drop in or do I need to make an appointment?

Visits are by appointment only. Click here to make an appointment!


Can I return my purchase?

No, all items are final sale.